Hospitality and Cruising Communications
IND-06 / route online
Connect guests and staff with clear operational communications.
Hospitality and cruising operations require clear coordination across vast properties and oceans. Switchboard Plus delivers a composed communications console that integrates directly with your property management systems. Ensure every guest request and staff dispatch is handled with clear operational context.
Operational pressure
The request has to survive every deck, property, and shift handoff.
Delivering exceptional guest experiences requires a communication infrastructure that connects distributed teams across vast properties and moving vessels through demanding shifts and changing locations.
- 01
Managing high call volumes
- 02
Coordinating distributed staff members
- 03
Integrating property management systems
Configured route / IND-06
Move the request across every service layer.
The configuration stays specific to the work, while the underlying communication layer remains consistent and supportable.
- Pattern
- Guest continuity
- Resolved state
- Guest request routed
Advanced Call Routing
Direct guest inquiries to the correct department instantly using our intelligent IVR and advanced routing capabilities.
PMS Integration
Connect your communications console directly with your property management system to ensure seamless daily operations.
Voice Intelligence
Analyze staff interactions with guests to ensure attentive service and continuously improve your overall hospitality experience.
Operational proof / Guest continuity
Built for the demands of modern hospitality
Guest requests move from reservation to resolution without losing the operating context between teams.
Switchboard Plus provides a reliable cloud business VoIP infrastructure designed for the unique needs of hotels and cruise lines. Our platform ensures your team remains connected and composed, backed by dedicated human support and a lower bill guarantee.
- Property handoff
- Advanced routing
- Document path
- Secure faxing
- Support route
- Human team
Controlled by design
Secure hosting for guest privacy
Security-first hosting and secure faxing help teams handle guest communication and property workflows with clearer operational control across locations and departments.
Read our operating principlesReported customer story
Read the Mitel storyPublished hospitality customer story / Mitel
Dusit Thani Abu Dhabi
Mitel reports that the hotel connected its contact center with guest data and assigned calls by skill, language, and department to improve efficiency and customer satisfaction.
- Reported result
- Guest-data-informed routing
- Why it maps here
- Delivering exceptional guest experiences requires a communication infrastructure that connects distributed teams across vast properties and moving vessels through demanding shifts and changing locations.
Third-party published customer story. Reported result; not a Switchboard Plus customer outcome.
A route built around your team
Upgrade your hospitality communications today
Speak with our team to discover how a tailored communications console can improve your guest experience. We provide clear guidance to help you implement the right solution for your property.