Connect guests and staff with clear operational communications.

Hospitality and cruising operations require clear coordination across vast properties and oceans. Switchboard Plus delivers a composed communications console that integrates directly with your property management systems. Ensure every guest request and staff dispatch is handled with clear operational context.

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Operational pressure

The request has to survive every deck, property, and shift handoff.

Delivering exceptional guest experiences requires a communication infrastructure that connects distributed teams across vast properties and moving vessels through demanding shifts and changing locations.

01
Managing high call volumes
02
Coordinating distributed staff members
03
Integrating property management systems

Configured route / IND-06

Move the request across every service layer.

The configuration stays specific to the work, while the underlying communication layer remains consistent and supportable.

Pattern: Guest continuity
Resolved state: Guest request routed

01Online

Advanced Call Routing

Direct guest inquiries to the correct department instantly using our intelligent IVR and advanced routing capabilities.

02Online

PMS Integration

Connect your communications console directly with your property management system to ensure seamless daily operations.

03Online

Voice Intelligence

Analyze staff interactions with guests to ensure attentive service and continuously improve your overall hospitality experience.

Operational proof / Guest continuity

Controlled stateMulti-location

Built for the demands of modern hospitality

Guest requests move from reservation to resolution without losing the operating context between teams.

Switchboard Plus provides a reliable cloud business VoIP infrastructure designed for the unique needs of hotels and cruise lines. Our platform ensures your team remains connected and composed, backed by dedicated human support and a lower bill guarantee.

Property handoff: Advanced routing
Document path: Secure faxing
Support route: Human team

Controlled by design

Secure hosting for guest privacy

Security-first hosting and secure faxing help teams handle guest communication and property workflows with clearer operational control across locations and departments.

Read our operating principles

Reported customer story

Read the Mitel story

Published hospitality customer story / Mitel

Dusit Thani Abu Dhabi

Mitel reports that the hotel connected its contact center with guest data and assigned calls by skill, language, and department to improve efficiency and customer satisfaction.

Reported result: Guest-data-informed routing
Why it maps here: Delivering exceptional guest experiences requires a communication infrastructure that connects distributed teams across vast properties and moving vessels through demanding shifts and changing locations.

Third-party published customer story. Reported result; not a Switchboard Plus customer outcome.

A route built around your team

Upgrade your hospitality communications today

Speak with our team to discover how a tailored communications console can improve your guest experience. We provide clear guidance to help you implement the right solution for your property.

Schedule a consultation