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Holding music can easily be changed and can even have messages spliced into the hold music as well.
The first thing anyone who dials your number hears. The IVR attendant lists multiple options for the caller to go through and can be nested/multilayered.
Shows a caller’s number and associated name. Can set different caller ID numbers for a user, group, or entire system.
Linking callers to a group of agents with a specific specialization, such as sales or service.
Put calls into a “parking lot” that any other user can pick up that parked call.
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