Contact Center & Call Enhancements

Take your business communication to the next level with a VoIP system that puts you in control: customize call routing, enable seamless call transfers, access real-time dashboards, manage auto attendants, and leverage advanced call recording-all without the need for complex setups or IT reliance.

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Virtual Receptionist

The Virtual Receptionist guides callers through a customizable menu to the right department or individual, ensuring calls are handled professionally and reducing wait times.

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Contact Center

Manage high call volumes efficiently with tools like advanced routing, monitoring, and real-time insights to provide fast, organized service to your customers.

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Find Me/Follow Me

Stay connected by routing calls to your preferred devices based on your schedule or location, ensuring you never miss an important call while on the move.

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Dashboard/Heads-Up Display

Real-time dashboards give clear visibility into call queues, active calls, and team availability, helping managers and teams stay informed and proactive.

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Music on Hold

Engage callers with customizable music while they wait, creating a pleasant experience that reduces drop-off rates and reinforces your brand image.

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Efficient Call Handling

The Auto Attendant and Contact Center tools streamline call management, ensuring callers are routed quickly to the right person or department while enhancing customer satisfaction and reducing wait times.

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Flexibility and Real-Time Oversight

Features like Find Me/Follow Me and the Dashboard provide mobility and visibility, allowing calls to follow you wherever you are and offering insights into team availability and call activity for proactive management.

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Engaging Customer Experience

Music on Hold keeps callers engaged while they wait, and customizable options allow you to align the experience with your brand, reducing drop-offs and maintaining a professional image.

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Advanced Security & Compliance for Your Peace of Mind

Our VoIP system is built with top-notch security protocols, including call encryption and multi-level authentication, ensuring all your communications are secure and compliant with industry standards.

Learn More

We guarantee that we will lower your phone bill, or we will write you a $1,000 check for the time you spent.

845-444-8273

63 John Street #3
Kingston, NY 12401

connect@switchboard-plus.com
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