Advanced Call Management

Our Advanced Call Management Suite provides everything your business needs to stay connected with customers and colleagues, no matter where you are. With flexible call handling and routing tools, this service is designed to streamline your communication flow, making every call efficient, organized, and responsive.

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Custom Call Flow

Create custom call paths with our easy-to-use Call Flow Editor, routing calls based on time, department, or other criteria to streamline communication.

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Call Forwarding & Routing

Direct calls to the right person with Smart Forwarding and Dynamic Routing, minimizing missed calls and optimizing efficiency.

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Call Logs & Caller ID

Track call histories and use Caller ID to prioritize and respond to calls effectively.

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Call Park & Shared Lines

Place calls on hold with Call Park, and use Shared Line Appearances for seamless team collaboration.

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Ring Groups & Time-Based Routing

Ring Groups ensure calls are answered promptly, while Time-Based Treatment customizes call handling by time or holiday.

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Dial by Extension & Name

Connect directly by dialing extensions or names for quick, accurate communication.

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Seamless Call Management

With custom call flows, forwarding, and routing, every call is directed to the right place, minimizing disruptions and missed opportunities while ensuring efficient communication.

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Enhanced Team Collaboration

Features like Call Park, Shared Lines, and Ring Groups enable teams to work together effortlessly, making it easier to handle high call volumes and maintain exceptional service.

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Improved Productivity and Flexibility

Communicate instantly with Intercom One-to-One, which enables direct, one-on-one voice communication between team members. This feature is perfect for quick updates or urgent messages, delivering the immediacy of voice without needing to place a traditional call.

Advanced Security & Compliance for Your Peace of Mind

Our VoIP system is built with top-notch security protocols, including call encryption and multi-level authentication, ensuring all your communications are secure and compliant with industry standards.

Learn More

We guarantee that we will lower your phone bill, or we will write you a $1,000 check for the time you spent.

845-444-8273

63 John Street #3
Kingston, NY 12401

connect@switchboard-plus.com
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